Privacy Policy
Learn how HIQPlay collects, uses, and protects your personal information when you use our gaming platform.
Privacy Controls
1. Privacy Overview
At HIQPlay, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our gaming platform and services. We believe in transparency and want you to understand exactly how your information is handled. This policy applies to all HIQPlay services, including our website, mobile applications, and gaming platform.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, make purchases, or contact customer support. This includes your name, email address, payment information, gaming preferences, and communication records. We also automatically collect certain information about your device and usage patterns, including IP address, browser type, operating system, game activity, and interaction data to improve our services and provide personalized experiences.
3. How We Use Your Information
We use your information to provide and improve our gaming services, process transactions, communicate with you about your account and our services, personalize your gaming experience, ensure platform security, comply with legal obligations, and develop new features. We may also use aggregated and anonymized data for analytics and research purposes to better understand gaming trends and user preferences.
6. Data Security & Protection
We implement industry-standard security measures to protect your personal information, including encryption, secure servers, access controls, and regular security audits. While we strive to protect your data, no method of transmission over the internet is 100% secure. We continuously update our security practices and promptly address any potential vulnerabilities to maintain the highest level of data protection.
7. Your Privacy Rights
You have the right to access, update, or delete your personal information. You can also request data portability, opt-out of certain communications, and withdraw consent where applicable. For users in certain jurisdictions, additional rights may apply under local privacy laws such as GDPR or CCPA. To exercise your rights, please contact our privacy team through the designated channels provided in this policy.
8. Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our platform and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at privacy@hiqplay.com. We are committed to resolving any privacy-related issues promptly and transparently.
Summary of Data We Collect
Account Information
- Name, email address, username
- Password (encrypted)
- Profile preferences
- Account settings
Gaming Data
- Game progress and achievements
- In-game purchases
- Gaming preferences
- Session data and statistics
Payment Information
- Billing address
- Payment method details
- Transaction history
- Refund records
Technical Data
- IP address and location
- Device information
- Browser and OS details
- Usage analytics